Privacy Policy – Cab 2 Go Bristol

This Privacy Policy explains how Cab 2 Go Bristol (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our services, visit our website, or book a journey via our online booking engine, mobile applications, phone, or SMS.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect
We collect personal information necessary to provide you with private hire and transport services. This includes:
– Contact Information: Full name, phone number, and email address.
– Booking & Journey Details: Pick-up address, drop-off address, journey date and time, flight details (for airport pickups), and special requests.
– Payment Data: Credit/debit card information (processed securely through our PCI-compliant payment gateway partners; we do not store full card details on our servers).
– Technical Data: IP address, device type, browser information, and usage data when accessing our online booking system or website.
– Call Recordings: Phone calls to our dispatch office may be recorded for quality, training, and safety purposes.

2. How We Collect Your Data
We collect data through:
– Direct interactions when you make a booking via phone, SMS, email, or our website.
– Our web-based booking engine operated via iCabbi (bdriven.webbooker.icabbi.com).
– Automated technologies, such as cookies and site usage tools when using our digital platforms.

3. How We Use Your Information
We process your personal data for the following lawful reasons:
– Contractual Necessity: To fulfill your booking, dispatch vehicles, notify you of driver arrival, and process payments.
– Legitimate Interests: To improve our services, manage customer support, maintain vehicle and passenger security, and manage business records.
– Legal Compliance: To comply with regulatory obligations set by local licensing authorities (such as Bristol City Council), law enforcement agencies, and tax requirements.

4. Sharing Your Information with Third Parties
We do not sell or rent your personal data to third parties. However, to deliver our taxi services, we share necessary data with trusted third-party providers, including:
– iCabbi (Dispatch System Provider): Our online web booker and dispatch software is hosted and powered by iCabbi. Your booking information is securely processed through their platform to assign drivers and coordinate journeys.
– Self-Employed Drivers & Subcontractors: Drivers assigned to your journey are provided with essential details (name, phone number, pick-up/drop-off locations) solely to execute the booking.
– Payment Processors: Secure third-party payment gateways used to complete debit/credit card transactions.
– Regulatory & Law Enforcement Bodies: When required by law, court order, or local council licensing enforcement.

5. Data Security & Retention
– Security: We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, or disclosure.
– Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, satisfy legal/accounting requirements, or resolve disputes (typically up to 6 years for transactional and financial tax records).

6. Your Rights
Under UK Data Protection laws, you have rights regarding your personal data, including:
– Access: The right to request a copy of the personal data we hold about you.
– Correction: The right to request correction of inaccurate or incomplete data.
– Erasure: The right to request deletion of your data where there is no lawful reason for us to continue processing it.
– Restriction & Objection: The right to object to or restrict processing under certain conditions.

To exercise any of these rights, please contact us using the details below.

7. Cookies
Our web booking platform uses cookies and similar technologies to ensure smooth site functionality, remember user preferences, and analyze site traffic. You can adjust your browser settings to decline cookies, though some features of the booking engine may not function as intended.

8. Contact Us & Complaints
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
– Email: info@cab2gobristol.uk
– Phone: 0117 950 9999
– Postal Address: [Insert Registered Business Address, Bristol]

If you believe your data has been handled improperly, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.